Shipping policy
Order Processing
We process orders from Monday to Friday. Orders will be processed within 1 to 5 business days from the order date. Please allow additional time for processing during holidays and sale periods. All orders are shipped from our warehouses in the USA, Europe or China.
Please note that Category 2 products are typically manufactured on demand to ensure high quality and to support environmental sustainability.
Delivery Time
Product Categories & Estimated Delivery Times
| Product Category | Estimated Delivery Time | Regions |
|---|---|---|
| Cups, glasses, tableware, cushions, accessories, ceiling, wall and table lamps | 1 to 4 weeks | Europe, United States, Canada Australia, and International |
| Furniture, chairs, floor lamps, and rugs | 3 to 9 weeks | Europe, United States, Canada Australia, and International |
These timeframes are estimates based on our shipping partners and logistics networks. However, as these are international shipments, unforeseen delays such as customs clearance, shipping disruptions, or transport availability may occasionally extend delivery times to 14 weeks from the shipping date.
Customs and Taxes
In most cases (99% of our deliveries), no additional import taxes are required. However, if you are charged any customs fee, please send the invoice to info@thedeconook.com, and we will reimburse the amount.
Delivery Address
Customers must provide a correct and complete delivery address. We are not responsible for delays or failed deliveries due to incorrect addresses.
- If an order is returned to us due to an incorrect address, the customer cannot cancel the order and must provide a valid and complete address for re-delivery.
- Any additional costs due to an incorrect address will be the responsibility of the customer.
Delivery Terms
Orders will be delivered curbside at the front of the residence. The Deco Nook does not provide the following services by default:
- Carrying items inside the home.
- Transporting items up stairs or in elevators.
- Unpacking or waste disposal.